Privacy Policy

Beamcharge ("we", "our", "us") operates the Beamcharge studio website at beamcharge.ddd. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights regarding that data. Please read this document carefully before submitting any information through our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us through our contact form, over the phone, or in person at our studio. The types of information we may collect include:

• Full name and preferred name
• Email address and phone number
• Physical address (where relevant to studio membership)
• Details about your physical activity goals, preferences, and any relevant circumstances you disclose
• Payment and billing information when processing membership fees
• Technical data such as IP address, browser type, and referring URLs collected automatically through server logs and analytics tools

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries and provide information about our programs and timetable
• To process membership registrations and session bookings
• To send administrative communications such as booking confirmations and schedule changes
• To send optional promotional communications about new programs, workshops, or offers (only with your explicit consent)
• To improve our website, services, and studio operations through aggregated, anonymised analytics
• To comply with our legal and regulatory obligations under Australian law

We will not use your personal information for any purpose that is not described in this Privacy Policy without first obtaining your consent.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Your consent, which you can withdraw at any time
• Performance of a contract to which you are a party (e.g., your membership agreement)
• Compliance with our legal obligations under Australian law
• Our legitimate interests in running an effective, professional studio service

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist in operating our studio and website, including:

• Payment processing providers operating under strict data security standards
• Website hosting and cloud infrastructure providers
• Email and communication platforms used to deliver legitimate communications
• Analytics providers operating on an anonymised or aggregated basis

All third-party providers are contractually bound to handle your data in accordance with applicable privacy law and our own data protection standards.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, it is securely deleted or anonymised.

Typically, we retain contact enquiry data for 24 months and membership records for 7 years from the date of the last transaction in accordance with Australian taxation and financial record-keeping requirements.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption, and internal access to personal data is restricted to authorised team members only.

Despite these measures, no internet-based transmission is completely secure. We cannot guarantee the absolute security of data transmitted to us.

7. Your Rights

Under Australian Privacy Law and, where applicable, the GDPR, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent for processing at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at the details provided at the bottom of this page.

8. Cookies

Our website uses cookies to enhance your browsing experience and to collect anonymised analytics data. For full details, please refer to our Cookies Policy.

9. Third-Party Links

Our website may include links to third-party websites, including embedded maps and booking tools. We are not responsible for the privacy practices of those external sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of our website following any update constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact the Beamcharge team:

• Address: 84 Mary St, Surry Hills NSW 2010, Australia
• Phone: +61 2 9211 4111
• Email: welcome@beamcharge.world